Liion Wholesale FAQ
Here are our most frequently asked questions:
I'm a commercial customer and I want to buy a lot of batteries, either very frequent bulk orders or large one time orders. Is the pricing on your website the best you can do?
Yes absolutely! Just when you sign up for your account select that you're a consumer from the drop down and you're good to go! You can even buy at bulk prices if you've got some friends who want some batteries or you just use that many batteries on your own.
I'm a commercial customer in PA but your cart shows that I need to pay sales tax - how do I fix this?
Businesses in PA just need to send us a REV-1220 tax exemption form, with your sales tax license number on it, and we can mark your account as exempt from tax. If you're in a hurry, you can place your first order with tax and then send us the paperwork and we can refund the tax when we get the paperwork.
Here's more information from PA: How do I claim a sales tax exemption on inventory I'm purchasing for my business in PA?
If you don't have a sales tax license, it's required for anyone selling products in PA so you'll need it anyway. To get one, simply go to http://www.pa100.state.pa.us/ and register for one. When you have it or if you already have one, just email the REV-1220 form to email@example.com and we'll exempt you from tax on all future orders. You can also fax it to 888-972-2883 if you prefer.
We can get pretty much any battery if you are buying in quantity. In addition, we always have small stocks of many batteries that aren't on the website. Contact Us if you're looking for something.
Yes, the batteries are genuine. We operate on a bulk model and therefore can pass the savings to you. All batteries are extensively tested and we have electrical engineering expertise in house, we can tell the difference.
I got my batteries and I'm not sure they're authentic like you claim, can you address my concerns?
This is a common question, but it's always just some kind of misunderstanding or there are some confusing or incorrect information someone has seen. Every battery we sell is absolutely authentic - it's our specialty! We have a whole page dedicated to explaining the common reasons people mistakenly think they're not authentic here.
Where is my order?
You should have been sent tracking information to your emall address within one business day of your order. If it looks like it's lost or something's wrong with shipping, don't hesitate to contact us at firstname.lastname@example.org so we can make it right.
Where do you ship to?
USA, Canada, and Mexico:
We ship to the USA (including Hawaii and Puerto Rico), Canada, and Mexico for orders of any size (other countries see next paragraph). Canadian and Mexican orders can now use our website and don't need to contact us, although if you're looking to order bulk (A few hundred batteries or more) we encourage you to Contact Us for your options since we can offer better prices shipped direct from Asia to Canada in this case.
Countries that are not in North America:
For other countries worldwide, we only offer bulk orders of a couple hundred batteries or more. If you are looking to order bulk in these quantities, then we can offer wholesale prices very competitive globally. Contact Us with what you'd like to order and your address if you're interested in a quote.
How long does it take you to ship?
For upcoming LiionWholesale holiday shipping schedules, click here.
Orders shipping to US/Canada are shipped the same or next business day from our warehouse in PA. All orders placed by 1pm EST or earlier on business days will ship out same day. Orders placed after that will go out by the next business day, although if it is between 1pm-4pm EST then it's possible your order will go out same day. We do usually ship USPS orders placed Friday night and early saturday morning on Saturday but it's not guaranteed. Feel free to call us at 484-222-3582 if you want to verify exactly when it will go out. See below for transit time maps.
International orders can have a longer handling time so if shipping speed is important to you, get in touch with us.
USPS Priority Mail
If you buy 2 batteries or more you'll get a free LiionWholesale case. It's just one more thing we do to help you be safe and get the most out of your batteries. The case will usually apply to whatever batteries you bought, note it's our discretion the style of case. Limit one free case per order - see below if you need more.
How do I get more than one case?
If you need more than one case, or are a wholesale customer who needs cases for resale, we offer a variety of battery cases for sale, for cheap!
I was in the middle of checkout, then it suddenly told me the product was out of stock, but your site still says it's in stock? What do I do?
Sometimes our pricing updates and it momentarily hiccups if someone is in the middle of checkout and thinks the product is out of stock when it's not. Please go ahead and check out again and it should work just fine. If you have trouble the second time, Contact Us and we'll make sure you can check out.
I want to return an order.
If your order has not already shipped, please either send us an email at email@example.com (preferred) or give us a call and we'll be happy to cancel your order for you. Please note that unfortunately you cannot do this online at this time.
If your order has already shipped, please email us and we'll help arrange a return. Please note that if your order has already shipped, your order is subject to all store policies regarding return eligibility.
Yes! You can save address and your credit card during checkout to make future orders with us* fast and easy.
See this page on how to save your credit card for future orders.
Any other questions? Contact us!
*LiionWholesale proudly runs on the Shopify Ecommerce platform, which allows you to save your payment information and reuse it across all Shopify stores using their "Remember Me" program.