Liion Wholesale FAQ
Here are our most frequently asked questions:
I'm not a business, just a consumer. Can I purchase from Liion Wholesale?
Yes absolutely! Just when you sign up for your account select that you're a consumer from the drop down and you're good to go! You can even buy at bulk prices if you've got some friends who want some batteries or you just use that many batteries on your own.
I'm a commercial customer and I want to buy a lot of batteries, either very frequent bulk orders or large one time orders. Is the pricing on your website the best you can do?
The pricing on our website is pretty much the best out there. Some shops who used to get their batteries direct from the manufacturer have even switched over to us, our pricing can get that good! You have to remember that when ordering from Asia there are lots of extra costs like shipping and customs that are a huge part of the cost, not to mention the lost sales while you wait for your batteries to arrive or worries about authenticity.
Also remember that our website automatically lowers the prices depending on how much you buy. See the next question in the FAQ for more details on the quantity pricing.
If you're looking for more than 500 batteries, we do generally offer better pricing, Contact Us.
If you have another domestic source that has better prices, or simply have a target price to convince you to start buying domestic, feel free to let us try to win your business. Just use the Contact Us form and tell us a little more about your business along with the approximate number of batteries you think you'll be selling and any more information on the pricing you're looking for, and we'll get back to you soon!
How does your quantity pricing work?
Every product page has a table of quantity vs price, near the top a little bit under the price but above the product description. This tells you the price at different quantities.
Note that it's based on total number of products in that category. So for example if you buy 50 of one battery, 45 of another battery, and 5 of another battery, then you will get 100 pc pricing for all 3 batteries. This is a great way to be able to get quantity pricing even when you want to try new products.
The three categories are batteries, chargers, and accessories. So if you buy a lot of batteries and one charger, then you don't get a discount on the charger. But if you buy more chargers then it will work the same way as above.
I'm a commercial customer in PA but your cart shows that I need to pay sales tax - how do I fix this?
Businesses in PA just need to send us a REV-1220 tax exemption form, with your sales tax license number on it, and we can mark your account as exempt from tax. If you're in a hurry, you can place your first order with tax and then send us the paperwork and we can refund the tax when we get the paperwork.
Here's more information from PA: How do I claim a sales tax exemption on inventory I'm purchasing for my business in PA?
If you don't have a sales tax license, it's required for anyone selling products in PA so you'll need it anyway. To get one, simply go to http://www.pa100.state.pa.us/ and register for one. When you have it or if you already have one, just email the REV-1220 form to email@example.com and we'll exempt you from tax on all future orders. You can also fax it to 484-352-3557 if you prefer.
Do you carry batteries other than the ones on the website?
We can get pretty much any battery. In addition, we always have small stocks of many batteries that aren't on the website. Contact Us if you're looking for something.
Are your batteries genuine? The pricing is way too good.
Yes, the batteries are genuine. We operate on a bulk model and therefore can pass the savings to you. All batteries are extensively tested and we have electrical engineering expertise in house, we can tell the difference.
I got my batteries and I'm not sure they're authentic like you claim, can you address my concerns?
This is a common question, but it's always just some kind of misunderstanding or there are some confusing or incorrect information someone has seen. Every battery we sell is absolutely authentic - it's our specialty! We have a whole page dedicated to explaining the common reasons people mistakenly think they're not authentic here.
Where is my order?
You should have been sent tracking information to your emall address within one business day of your order. If it looks like it's lost or something's wrong with shipping, don't hesitate to contact us at firstname.lastname@example.org so we can make it right.
Where do you ship to?
We ship to the USA (including Hawaii and Puerto Rico) and Canada for orders of any size (other countries see next paragraph). Canadian orders can now use our website and don't need to contact us, although if you're looking to order bulk (A few hundred batteries or more) we encourage you to Contact Us for your options since we can offer better prices shipped direct from Asia to Canada in this case.
For other countries worldwide, we only offer bulk orders of a couple hundred batteries or more. If you are looking to order bulk in these quantities, then we can offer wholesale prices very competitive globally. Contact Us with what you'd like to order and your address if you're interested in a quote.
How long does it take you to ship?
For upcoming LiionWholesale holiday shipping schedules, click here.
Orders shipping to US/Canada are shipped the same or next business day from our warehouse in PA. Note that USPS usually ships the next day while UPS usually ships the same day (if the order is placed by early afternoon), but we do not guarantee same day shipping unless you call. Feel free to call us at 484-222-3582 if you want to verify exactly when it will go out. See below for transit time maps.
International orders can have a longer handling time so if shipping speed is important to you, get in touch with us.
USPS Priority Mail
You give a free case with EVERY order?
If you buy 2 batteries or more you'll get a free LiionWholesale case. It's just one more thing we do to help you be safe and get the most out of your batteries. The case will usually apply to whatever batteries you bought, note it's our discretion the style of case. Limit one free case per order - see below if you need more.
How do I get more than one case?
If you need more than one case, or are a wholesale customer who needs cases for resale, we offer a variety of battery cases for sale, for cheap!
I was in the middle of checkout, then it suddenly told me the product was out of stock, but your site still says it's in stock? What do I do?
Sometimes our pricing updates and it momentarily hiccups if someone is in the middle of checkout and thinks the product is out of stock when it's not. Please go ahead and check out again and it should work just fine. If you have trouble the second time, Contact Us and we'll make sure you can check out.
I want to return an order.
Any other questions? Contact us!